What do you want Social Media to do for you?
If you don’t know where you are going, any road will get you there.” – Lewis Carroll
Having specific and measurable goals when engaging in social media assists in executing a successful social media plan.
Generally speaking, social media is a tool for businesses to build an on-line community for conversations and interactions that ultimately lead to sales.
It’s the platform which allows you to stop interrupting what your customers are interested in and start being what your customers are interested in.
Takes know you, like you, trust you, and know you’re in the business to a whole new level.
So, what are your objectives? A few to consider are. . .
Increase Conversion Rate
Grow Referral Business
Develop Affiliate Relationships
Reduction in Costs
Reduce Sales Cycle
Decrease Customer Issues
Build Inbound Activity
How to approach your objectives?
Social media is a different animal. It’s about building relationships with your audience, adding value, and allowing the law of attraction to generate business. It’s not about selling to them – it’s about creating a buying experience for your customer.
Your approach should be heavily weighted in adding value and bringing your company culture and brand personality to the forefront, so your audience can connect with you. A soft-sell approach to highlighting your products and services should take a back-seat.
- Build Meaningful Relationships
- Brand Awareness – share your story
- Listen and Build Trust
- Increase Your Credibility – be found, SEO
Once you’ve identified your objectives, developed a plan to execute your objectives, you then need to track your progress. Most business owners are adamant about tracking results, so whether you’re tracking engagement, traffic, sentiment, viral analysis, or influencer tracking – finding trends and tracking them back to their point of origin is key.
Check this out: How can I track ROI and results on Social Media?